A First lady Who Demands Substance: Washington Post

Quoted via Washington Post:

For weeks, Michelle Obama had been telling her staff and closest confidantes that she wasn't having the impact she wanted. She is a woman of substance, with a background in law, public policy and management, who found herself relegated to role model in chief. The West Wing of the White House -- the fulcrum of power and policy -- had not fully integrated her into its agenda. She wanted more.

So, earlier this month, she changed her chief of staff, and now she's changing her role.

Her new chief of staff, Susan Sher, 61, is a close friend and former boss who the first lady thinks will be more forceful about getting her and her team on the West Wing's radar screen. The first thing Sher said she told senior adviser David Axelrod, whom she has known for years: When I call, "you need to get back to me right away."

The former chief of staff, Jackie Norris, 37, was "not on the first lady's wavelength," said one source, echoing others, all of whom spoke on the condition of anonymity to discuss internal matters. "Susan is more of a peer," a senior White House official said. "I think that's probably a better model." more